\ud83d\udc49 Learn more about related topics:<\/p>\n
At Bonna Beauty, we operate a structured cancellation policy to respect both clients and technicians.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2714 24\u201348 hours notice \u2192 reschedule allowed without penalty
\u00a0\u00a0\u00a0\u00a0\u26a0 Less than 24 hours notice \u2192 cancellation fee may apply
\u00a0\u00a0\u00a0\u00a0\u274c No-show \u2192 full service charge may apply<\/p>\n
This policy exists to ensure fairness and availability.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Protect technician working time
\u00a0\u00a0\u00a0\u00a0\u2022 Prevent last-minute empty appointments
\u00a0\u00a0\u00a0\u00a0\u2022 Allow other clients to book available slots
\u00a0\u00a0\u00a0\u00a0\u2022 Maintain smooth salon scheduling<\/p>\n
If you do not attend your appointment:<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Deposit may be forfeited
\u00a0\u00a0\u00a0\u00a0\u2022 Full service fee may be charged
\u00a0\u00a0\u00a0\u00a0\u2022 Priority booking may be reduced for future visits<\/p>\n
Yes \u2014 rescheduling is allowed.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u27a1 Use your booking confirmation link
\u00a0\u00a0\u00a0\u00a0\u27a1 Contact your chosen salon
\u00a0\u00a0\u00a0\u00a0\u27a1 Request a new available time<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2714 Minimum 24\u201348 hours before appointment<\/p>\n
This allows the time slot to be rebooked by another client.<\/p>\n
Some services require deposits.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Cosmetic tattoo services
\u00a0\u00a0\u00a0\u00a0\u2022 Long appointments (lash full sets)
\u00a0\u00a0\u00a0\u00a0\u2022 Training courses<\/p>\n
Deposits are generally:<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Appointment is missed
\u00a0\u00a0\u00a0\u00a0\u2022 Late cancellation under policy window<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Rescheduled within allowed time frame<\/p>\n
Late arrival affects your service time.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Reduced treatment time
\u00a0\u00a0\u00a0\u00a0\u2022 Partial service only
\u00a0\u00a0\u00a0\u00a0\u2022 Rescheduling required
\u00a0\u00a0\u00a0\u00a0\u2022 Deposit loss (if excessive delay)<\/p>\n
Yes, in rare situations.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Staff emergency
\u00a0\u00a0\u00a0\u00a0\u2022 System issues
\u00a0\u00a0\u00a0\u00a0\u2022 Safety concerns
\u00a0\u00a0\u00a0\u00a0\u2022 Technician availability changes<\/p>\n
Refunds are generally not offered for completed services.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Fix appointments (if eligible)
\u00a0\u00a0\u00a0\u00a0\u2022 Service adjustments
\u00a0\u00a0\u00a0\u00a0\u2022 Store credit in certain cases<\/p>\n
Yes \u2014 subject to review.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Issue is reported within allowed timeframe
\u00a0\u00a0\u00a0\u00a0\u2022 Aftercare instructions were followed
\u00a0\u00a0\u00a0\u00a0\u2022 Service result meets eligibility conditions<\/p>\n
A no-show occurs when:<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u274c You do not attend your appointment
\u00a0\u00a0\u00a0\u00a0\u274c You do not notify the salon
\u00a0\u00a0\u00a0\u00a0\u274c You arrive after appointment time has passed<\/p>\n
Yes.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Limited booking priority
\u00a0\u00a0\u00a0\u00a0\u2022 Deposit required upfront
\u00a0\u00a0\u00a0\u00a0\u2022 Restricted booking availability<\/p>\n
Yes, but subject to time availability.<\/p>\n
\u00a0\u00a0\u00a0\u00a0\u2022 Lash extensions \u2192 hybrid upgrade
\u00a0\u00a0\u00a0\u00a0\u2022 Brow wax \u2192 brow lamination<\/p>\n
Clients across Bankstown, Yagoona, and Liverpool<\/strong> often book last-minute appointments, which makes cancellation policies essential to ensure availability for other clients in high-demand time slots.<\/p>\n In Parramatta, Westmead, and Wentworthville<\/strong>, many bookings are planned in advance for events and weddings, so strict rescheduling policies help maintain reliability and timing accuracy.<\/p>\n In Auburn, Fairfield, and Granville<\/strong>, demand for lash appointments is high during weekends, meaning no-show policies protect booking fairness across busy periods.<\/p>\n In Revesby, Padstow, and Hurstville<\/strong>, repeat clients often maintain regular infill schedules, so clear cancellation rules help keep consistent lash maintenance cycles.<\/p>\n","protected":false},"excerpt":{"rendered":" Bonna Beauty policy and cancellation FAQ explains booking rules, cancellation terms, no-show conditions, deposits, refunds, and rescheduling guidelines. This guide helps clients understand appointment responsibilities and ensures smooth booking management across all Sydney locations.<\/p>\n","protected":false},"author":1,"featured_media":1574,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[107],"tags":[163,158,164,166,161,160,157,159,162,165,167],"class_list":["post-1573","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fags","tag-beauty-appointment-cancellation","tag-beauty-salon-policy-australia","tag-bonna-beauty-policy","tag-booking-terms-lashes","tag-cosmetic-tattoo-policy-sydney","tag-eyelash-booking-rules","tag-lash-cancellation-policy-sydney","tag-lash-no-show-fee","tag-lash-refund-policy","tag-lash-studio-rules-sydney","tag-sydney-lash-salon-cancellation"],"_links":{"self":[{"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/posts\/1573","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/comments?post=1573"}],"version-history":[{"count":1,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/posts\/1573\/revisions"}],"predecessor-version":[{"id":1575,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/posts\/1573\/revisions\/1575"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/media\/1574"}],"wp:attachment":[{"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/media?parent=1573"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/categories?post=1573"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bonnabeautyspa.com\/news\/wp-json\/wp\/v2\/tags?post=1573"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}