🚫 Bonna Beauty – Policy & Cancellation FAQ
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👉 Learn more about related topics:
- 👁 Lash Extensions FAQ →
- 🌿 Lash Lift FAQ →
- 🤎 Brow Lamination FAQ →
- 💄 Cosmetic Tattoo FAQ →
- 🎓 Training Academy FAQ →
- 📅 Booking FAQ →
- 💳 Pricing FAQ →
- 🚫 Policy & Cancellation FAQ →
- 🤍 Aftercare FAQ →
- 🎁 Gift Voucher FAQ →
- 🏠 Locations FAQ →
- 💼 Franchise FAQ →
💬 What is Bonna Beauty’s cancellation policy?
At Bonna Beauty, we operate a structured cancellation policy to respect both clients and technicians.
📌 Standard policy structure:
✔ 24–48 hours notice → reschedule allowed without penalty
⚠ Less than 24 hours notice → cancellation fee may apply
❌ No-show → full service charge may apply
💬 Why does Bonna Beauty have a cancellation policy?
This policy exists to ensure fairness and availability.
✔ Key reasons:
• Protect technician working time
• Prevent last-minute empty appointments
• Allow other clients to book available slots
• Maintain smooth salon scheduling
💬 What happens if I miss my appointment?
If you do not attend your appointment:
⚠ Possible outcomes:
• Deposit may be forfeited
• Full service fee may be charged
• Priority booking may be reduced for future visits
💬 Can I reschedule my appointment?
Yes — rescheduling is allowed.
✔ How to reschedule:
➡ Use your booking confirmation link
➡ Contact your chosen salon
➡ Request a new available time
💬 How much notice do I need to cancel?
📌 Recommended notice:
✔ Minimum 24–48 hours before appointment
This allows the time slot to be rebooked by another client.
💬 Do I need to pay a deposit?
Some services require deposits.
💡 Usually for:
• Cosmetic tattoo services
• Long appointments (lash full sets)
• Training courses
💬 Is my deposit refundable?
Deposits are generally:
⚠ Non-refundable if:
• Appointment is missed
• Late cancellation under policy window
✔ May be transferable if:
• Rescheduled within allowed time frame
💬 What happens if I arrive late?
Late arrival affects your service time.
⚠ Outcomes may include:
• Reduced treatment time
• Partial service only
• Rescheduling required
• Deposit loss (if excessive delay)
💬 Can Bonna Beauty cancel or reschedule my appointment?
Yes, in rare situations.
✔ Reasons may include:
• Staff emergency
• System issues
• Safety concerns
• Technician availability changes
💬 What is your refund policy?
Refunds are generally not offered for completed services.
✔ Instead we offer:
• Fix appointments (if eligible)
• Service adjustments
• Store credit in certain cases
💬 Can I get a fix if I’m unhappy?
Yes — subject to review.
✔ Fix policy applies if:
• Issue is reported within allowed timeframe
• Aftercare instructions were followed
• Service result meets eligibility conditions
💬 What is considered a no-show?
A no-show occurs when:
❌ You do not attend your appointment
❌ You do not notify the salon
❌ You arrive after appointment time has passed
💬 Can repeated cancellations affect my bookings?
Yes.
📌 Potential impact:
• Limited booking priority
• Deposit required upfront
• Restricted booking availability
💬 Can I change my service on the day?
Yes, but subject to time availability.
✔ Example changes:
• Lash extensions → hybrid upgrade
• Brow wax → brow lamination
📍 Local Trust & Policy Expectations (Sydney Clients)
Clients across Bankstown, Yagoona, and Liverpool often book last-minute appointments, which makes cancellation policies essential to ensure availability for other clients in high-demand time slots.
In Parramatta, Westmead, and Wentworthville, many bookings are planned in advance for events and weddings, so strict rescheduling policies help maintain reliability and timing accuracy.
In Auburn, Fairfield, and Granville, demand for lash appointments is high during weekends, meaning no-show policies protect booking fairness across busy periods.
In Revesby, Padstow, and Hurstville, repeat clients often maintain regular infill schedules, so clear cancellation rules help keep consistent lash maintenance cycles.